DHL takes the complexity out of customs with Customs Connection

  • DHL Global Forwarding launches its new one stop-shop platform for its U.S. customs brokerage customers
  • Customers have greater access and control of their customs data in an ever-changing customs environment

MIAMI – DHL Global Forwarding, the air and ocean freight specialist within Deutsche Post DHL Group, announced the launch of its new Customs Connection platform in the United States. Customs Connection replaces the previous DHL platform and acts as a one stop-shop for all customs processes backed by a sophisticated technological architecture.

“With the changing customs landscape, DHL Global Forwarding now offers a platform that is more dynamic, robust and easy to use, allowing our U.S. customers to obtain their data in a more accessible manner,” said David Goldberg, CEO for DHL Global Forwarding, U.S. “This platform complements the Customs Brokerage services we offer through our team of 800 experts across the U.S.”

Customs Connection features include enhanced functionalities, such as a dashboard where customers can view and download their current and historical information and data, filter through commodities/origin and destination categories, generate reports, obtain invoice information and view a breakdown of their total brokerage costs. Prior to the official launch, DHL Global Forwarding held an initial pilot with multiple phases at the beginning of 2018 with select customers.

“We are transitioning all of our U.S. Customs Brokerage customers onto this new platform and have obtained very positive feedback and reviews thus far,” said Alejandro Palacios, head of Customs Brokerage for DHL Global Forwarding, U.S. “It is a platform that will help our customers be more efficient by giving them the opportunity to take control of all of their customs data with complete visibility and tracking.”

For customers worldwide wishing to book, track, trace and generate reports on their shipments, DHL Global Forwarding also offers DHLi, an online platform for shipment bookings and proactive supply chain management.