Condominiums Embrace Smart Technology to Bring Added Convenience and Security | Post&Parcel

December 14, 2018 (Singapore) – Hot on the heels of the Info-communications Media Development Authority’s (IMDA) Locker Alliance pilot, one-year-old startup Parcel Santa has emerged as a new key player in last-mile delivery, bridging the logistics industry to the technology-driven developments in eCommerce via its smart locker services.

Through strategic partnerships with Singapore Press Holdings, DHL Express, FedEx, UPS, SingPost, WMG Delivery, Kerry Express, and most recently with Ninja Van, the 20-employee-strong startup aims to provide the most convenient, intuitive and safe parcel delivery option for residents in some 80,000 condominium households. To date, it is the sole smart locker operator that serves residents within private condominium estates. At 250 locations, it also stands as the largest smart locker network in the city.

For the first time, online shoppers are fully empowered in the last mile delivery of their eCommerce purchases; being able to collect parcels on demand in the comfort of their own home. Utilizing IoT technology, consumers know exactly when and where their parcels have been delivered, on top of having the luxury of choosing when to collect their parcels. A regular user of the Parcel Santa locker service, Ms Karen Kwan said, “(I) appreciate the hassle free process of collecting my parcels at my convenience from the locker which is located within my housing premises. I no longer need to contact the courier company for rescheduling of ‘missed parcels’.”

Mr Pierre de Bellescize, CEO of Lazada eLogistics Singapore said, “We are constantly seeking new, innovative ways to enhance the online shopping experience. Parcel Lockers not only give customers more delivery options, they offer convenience which is important for the customer journey in eCommerce. As eCommerce continues to boom, so is the necessity for Smart Nation initiatives to be successful and we are pleased to partner with Parcel Santa to drive this.”.

“Parcel lockers enable us to optimise efficiencies in our deliveries by decreasing the number of failed or missed attempts, meaning shoppers enjoy a more reliable and hassle-free alternative to doorstep deliveries,” said Mr Ray Chou, Country Head of Ninja Van Singapore. “As a fellow tech-enabled logistics company, Ninja Van sees great value in leveraging technology to improve the delivery experience for both our shippers and shoppers alike.”

In view of the recent increased scrutiny over security and residents’ safety, Parcel Lockers also represent an additional line of defence. By streamlining courier traffic, security guards find it easier to monitor any unusual movement by other visitors and contractors within the condominium. The in-built security cameras on each Parcel Locker additionally tracks and deters any parcel theft or foul play. Parcel Santa is offering free service and installation for all condominiums who sign up before December 31st 2018*. For more information, please visit

Deliveroo opens food hall in Hong Kong | Post&Parcel

London-based food delivery startup Deliveroo has opened up its first physical location in Hong Kong.

The “Delivery Food Hall” is home to five restaurant groups and 15 meal concepts including burger specialist Beef and Liberty, PizzaExpress, Linguini Fini serving Italian cuisine and Hong Kong’s first Pololi, which is the main Hawaiian fish meal.

The new facility covers an area of ​​1,500 square feet.

The restaurants will offer both delivery service and a consumer-facing storefront. Deliveroo say it is good for people who want to eat together but have different tastes.

The kitchen offers a low-risk option for restaurants, testing market reactions before launching a brand, and preparing for a new brand or new store in the future. For example Pizza Express’s The Pasta Project spaghetti and Pololi’s Shaka Sushi.

Mr. Luo Jiacong, the general manager of Hong Kong, said: “We are very pleased to bring the popular restaurants in various districts of Hong Kong to the high street in the heart of Sai Ying Pun, so that local residents and foreigners can enjoy the taste of this community. Endless specialty food.”

Peter Cheong, General Manager of Hong Kong Catering Group Hong Kong, said: “The continuous innovation of households has also motivated us to step out of our own safety zone and try to introduce the new concept of “food and beverage delivery market”, “second child” and “national kitchen”, in the highly competitive Hong Kong. Leading the food industry.”

Wiggle-CRC to offer tailored global returns | Post&Parcel

Global online cycling retail group Wiggle-CRC has partnered with intelligent returns platform, ReBOUND, to roll out a new returns experience for UK and international customers.

The partnership enables Wiggle-CRC to offer quicker and more flexible returns around the world, tailored to the customer’s needs and location.

Customers are now able to track the entire returns journey via a single online portal, offering an even more convenient and informative experience.

Renowned for their 365 day return policy, Wiggle and Chain Reaction Cycles ship 6 million parcels per year with an annual revenue of over £500 million across the Wiggle ltd group.

Wiggle-CRC partnered with ReBOUND after experiencing a 30% uplift in return rate to improve the quality of their returns data as a business to better serve modern shoppers return expectations.

Since removing in-parcel labels from outbound orders, Wiggle has already seen a reduction in customer queries during the returns process and expects the new online-only experience to further reduce customer contact.

UPU “acting concretely” to develop digital finance for underserved populations | Post&Parcel

The Universal Postal Union (UPU) announced it would roll out digital financial services projects reaching as many as 800,000 people and businesses across Africa, Asia and the Pacific under its Financial Inclusion Technical Assistance Facility (FITAF) in 2019.

UPU Director General Bishar A. Hussein today announced that the Posts of Benin, Côte d’Ivoire, Ghana, Kiribati, Nauru, Pakistan, Rwanda, Tonga and Viet Nam would be the first to benefit from the programme, which focuses on advancing financial inclusion and the digitisation of postal financial services.

Speaking at a panel session titled “Boosting financial inclusion through mobile money” during UNCTAD’s Africa eCommerce Week in Nairobi, Mr Hussein said the UPU was “acting concretely to develop digital finance through the Post on the ground to the benefits of the underserved populations and businesses.”

“We are building partnerships with international donors and the private sector to support the Posts in their digital journey,” added the Director General.

According to the World Bank, 1.7 billion adults still lack access to formal financial services. One billion of those excluded are women. With more than 670,000 outlets reaching some of the world’s remotest areas, the Post is a perfect partner for expanding financial inclusion.

FITAF helps Posts build capacity to offer the digital financial services that can reach anyone, anywhere, anytime, giving citizens a safe place to keep their money and enabling small businesses to access the financing they need to grow and contribute to the economy. The programme also contributes to the 2030 Agenda for Sustainable Development by leveraging the Post’s role as a public services provider.

The projects announced will help four postal operators set up mobile financial solutions for payments, savings and insurance services, and five others to understand and explore the opportunities in digital finance.

Through FITAF, the UPU aims to implement 20 innovative digital postal financial services projects by the end of 2020. A second call for projects was also announced during the meeting.

DHL Freight moving towards clean energy goals | Post&Parcel

DHL Freight has received external certification of its global management system which confirms its high standards in quality, environmental and energy management.  The certification is based on ISO 9001, ISO 14001 and ISO 50001. Eighty-eight branches have gained certification so far, with certification of all branches worldwide to follow by 2020.

“DEKRA has now confirmed what we sought to achieve when we introduced our global management system: We are moving successfully towards our clean energy goals and the quality demands we set for ourselves in our DHL Freight Strategy 2020. Rather than being mutually exclusive, economic success and sustainability are decisive cornerstones on our way becoming the undisputed market leader in the road freight business,” states Uwe Brinks, CEO DHL Freight.

This unified management system has been certified by DEKRA, an independent provider of certifications that surveys and audits corporate quality, environmental and energy standards. In a first wave of audits, 88 branches and service partners received the ISO 50001 (Energy Management) as well as the ISO 9001 (Quality Management) and ISO 14001 (Environmental Management) certification. By 2020, DHL Freight plans to have all branches and service partners worldwide to be audited and certified by DEKRA. These certifications affirm DHL’s continuous efforts to increase standards and improve operational practices.

The ISO 50001 matrix certification for responsible energy management, a rarity in the sector of global logistics, confirms DHL’s compliance with the EU Energy Efficiency Directive as well as the zero emissions commitment Deutsche Post DHL Group set for itself with Mission 2050.

“Our customers can rest assured that DHL Freight fully complies with strict international quality, environmental and energy guidelines. However, this matrix certification also demonstrates clearly the commitment of all functions and divisions to our Freight 2020 strategy and its consistent execution,” declares Thomas Vogel, COO DHL Freight.

DHL Freight’s Strategy 2020 aims at improving quality of its logistics services and customer service, while the group-wide Mission 2050 aims to reduce all transport related emissions to net zero by 2050. With the launch of the GoGreen program in 2008 DHL was the first global logistics company to set a quantifiable climate protection target.

Food subscription boxes gaining popularity | Post&Parcel

As Christmas approaches, a new report commissioned by Royal Mail reveals that food and drink are the most popular subscription boxes.

The food and drink subscription market was worth an estimated £129.2 million in the UK in 2017. Whilst the most popular type of food is the snacks and sweets category, with 7 % of the UK population signed up to these services, this is closely followed by recipe box subscriptions with 6.5 % of the UK population signed up to these boxes. These offer a week’s supply of curated ingredients and instructions on how to make a range of dishes. The recipe box and meal kit market is a strong example of the rise in popularity of subscription box schemes.

Consumers stay signed up to food and drink subscription services for on average seven months at a time, higher than the overall average of six months for all subscription boxes.

Alessandro Savelli, Founder of Pasta Evangelists said: “We are entering a renaissance in food and drink. More and more, consumers are looking for high quality products whose provenance is clear. At the same time, though, consumers have less time than ever before to seek out high quality products. And as our lives have changed, so has the British high street: quality, local butchers have gone out of business and we plan our lives around “the weekly shop”, conducted in sprawling supermarkets, which seem a more efficient way of conducting our eating lives. Although this need for convenience means that quality can sometimes take second place”.

“Food and drink subscription boxes restore equilibrium, giving consumers across the country the option to consistently eat and drink better products without inconveniencing them. After the rise of the ready meal, food subscription boxes have also allowed a nation that had fallen out of love with cooking to begin interacting with food more intimately again, experimenting with new and exotic ingredients and preparing meals from scratch… or, in our case, with a little bit of help from top Italian chefs.”

A spokesperson from Royal Mail said: “Food and drink boxes are very popular in the subscription box economy. In particular, boxes which cater to particular dietary requirements or simply help customers plan healthier meals offer further growth opportunities. Leading players in the market are also extending their offers to include fine dining with gourmet ingredients and other meals, such as breakfast.”

This is the fifth instalment of Royal Mail’s subscription box series, with a full report set to launch in the coming months.

Pioneering Women | Post&Parcel

In the build up to the 2019 World Post & Parcel Awards, we take a look back at some of the previous winners and look at what winning at the Awards has meant to them and their businesses. In this article we talk to Mrs. Nada Genadry, HR Director at LibanPost, winner of the Corporate Social Responsibility Category in 2018.

This article was originally published in the Winter 2018 edition of the Mail & Express Review Magazine. Subscribe to MER for free today.

LibanPost won the World Post & Parcel Awards 2018 for its “Gender Parity through the Post” initiative. Mrs. Nada Genadry, HR Director at LibanPost, speaks about the award winning scheme. She says:

“LibanPost cares about women’s status in the company, in a region where gender inequalities and absence of women rights – otherwise seen as basic elsewhere – prevail. The Lebanese post operator has always strived to be an equal opportunity employer with a gender equal pay and promotion practice. This is indicated by the presence of a female Board Member, of a female Executive Director, and by a ratio of female managers that is equivalent to the overall ratio of women in the company (around 30%). In an industry such as the Post, which is male dominated worldwide, this demonstrates that women’s representation did not erode while going up the ladder at LibanPost.

In an effort to further promote gender parity at LibanPost, the HR Department pushed for the hiring of female Letter Carriers, an initiative immediately endorsed by top management. Over a few months, we managed to introduce females in a role from which they were totally absent before, namely the mail distribution. Two years later, we are proud to count now 7 female Letter Carriers out of 350, and to have even succeeded in promoting one of them to take charge of a complete distribution center.

By applying for the World Post & Parcel Award, LibanPost wanted to spread the word and highlight the fact that gender disparity may not be intentional, but rather due to unconscious biases that have to be addressed prior to any policy making attempt. Indeed, at LibanPost, for the longest time and out of good intentions, it was considered safer for a letter carrier role to be held by men only. Despite being an open and experienced female Human Resources Director, having lived and worked in several western countries, I did not question that status quo upon joining the company and took it for granted. The “awakening” started after I attended an HR conference in Vienna, a few years ago, where the speaker highlighted the results of an anthropological study, demonstrating the importance of unveiling unconscious biases in order to advance women’s rights.

The idea of having women in the capacity of letter carriers started making its way in my own mind first. Given the shortage we had of male candidates in some areas, I thought of first recommending the hiring of female candidates as an answer to that operational need, rather than as a gender parity initiative. When it was agreed to give it a try, I then had to address the legitimate concerns about the scope of responsibilities and workload handled by such female candidates in order to ensure fairness with their male counterparts.

Together with the Operations Director, we then agreed to start introducing ladies in the areas of shortages where the population and the working teams were most ready for such a gender shift in role. I then personally met with each female candidate and reassured her about the role while making myself available in case of any need.

At the level of the company, we celebrated women’s international day, inviting a sample of female employees (including the 1st female Letter Carrier and the 1stfemale Senior Letter Carrier) to meet with the Chairman, and we had a movie shot representing each one’s testimony of their personal journey at LibanPost. The movie was put on all our social media, and we took part in several panels or conferences, side by side with the Minister of Women’s Affairs, to advocate gender parity based on LibanPost’s modest experience. We also had to pay attention to small but important details such as the review of our communication material pertaining to the letter carriers in particular. We redesigned our visuals to announce such vacancies, whereby women are now intentionally portrayed in order to further encourage them to apply.

At a national level, LibanPost released a special stamp edition recognising women pioneers in the country (first member of parliament, first minister, first medical doctor etc.). The stamp launching was celebrated during an event where the pioneers were invited, in the presence of officials, in a well-established academic environment and where LibanPost’s movie on gender parity was also show. On another level, LibanPost volunteered to be a pilot site for a nationwide study, taking place at  the moment, on “Gender parity at work”. This study was launched by the Lebanese League of Women in Business in collaboration with the International Labor Organisation, in order to come up with national recommendations towards improving women’s status in the workplace in Lebanon.

As an HR Director, I am particularly happy to have contributed even modestly to breaking a glass ceiling and for setting an example in a country such as ours. Under economic times as rough as the ones we are going through in Lebanon at the moment, the World Post & Parcel Award came as a boost to the morale particularly as it is issued by an esteemed international authority. The award attribution was relayed to everyone in the company, to the press, and is now part of our signature. We are very proud of it, and we are especially glad to have been able to further promote gender parity in Lebanon!”

Entries for the World Post & Parcel Awards 2019 open from 3 December 2018. If you have been inspired by LibanPost’s story, why not enter your organisation for the Awards in 2019? Visit and share your success in mail and express!

Union to take federal government to court over Canada Post saga | Post&Parcel

The union representing Canada Post employees is taking the Trudeau government to court over the legislation that ended rotating strikes by its members.

According to the Globe and Mail website, The Canadian Union of Postal Workers said on Tuesday it plans to file a constitutional challenge in Ontario Superior Court, arguing Bill C-89 violated the rights of workers to bargain new contracts.

“You cannot legislate labour peace,” CUPW national president Mike Palecek said in a statement announcing the court challenge. “This law violates our right to free collective bargaining under the Charter of Rights and Freedoms.”

The legal move comes one day after the government appointed a mediator to bring the labour dispute to an end.

The union claims Canada Post created a ‘false emergency’ over a backlog of parcels but the union denies there is a huge backlog.

Canada Post’s latest statement on their website on the state of play of delivery over the holiday season says:

“Significant and uneven parcel backlogs persist across the country and continue to challenge our operations as heavy holiday parcel volumes arrive daily. Understanding the central role we play in delivering the holidays for Canadians and Canadian retailers, it is our priority to deliver as much as possible before Christmas. However, existing backlogs, along with other complicating factors such as protest blockades at our facilities and any potential severe winter weather events, means delivery will be hampered and unpredictable through to January.”

Employees are being offered voluntary over-time and almost 4,000 additional seasonal employees have been brought on to provide processing and delivery support.

The company has increased its fleet with 1400 rental vehicles for additional deliveries and an additional 500 to keep product moving through the network.

“As the backlog is uneven across the country, we are also moving volumes between major centres in an effort to get parcels to their destination faster,” it adds.

Zebra Technologies helps Hermes achieve greater visibility | Post&Parcel

Hermes Germany has equipped all its logistics centres, depots and delivery bases with new hand-held scanners from American manufacturer Zebra Technologies. A total of 18,000 devices will be put into operation from the beginning of 2019.

The TC75x handhelds are based on an Android operating system and possess Bluetooth capabilities and a 4G/LTE connection, hi-res touchscreen and long-lasting battery. The built-in camera and integrated scanner enable fast data acquisition and the exchange of data with in-house IT systems, such as the transmission of shipment and address data. The device can be operated either by PDA pen or finger.

Roland Lazina, head of process and system management at Hermes Germany, said, “In order to keep up with the growing challenges in trade and logistics, the last mile has to become even more flexible and, above all, more digital. Our new hand-held scanners are the perfect basis for this: they are fast, easy to use and new features can be added with little effort at any time.”

The delivery app used with the scanners was conceived and programmed by the in-house team at Hermes. The centrepiece is a simply designed, multilingual interface that increases the ease-of-use compared to old devices.

Hermes will gradually add new features to the software, such as enabling the delivery driver to send electronic notification cards to replace the current paper cards.

“It’s important for new colleagues to learn quickly and use our delivery software,” said Björn Cordes, head of parcel solutions, Hermes. “That’s exactly what we guarantee with the new scanners, also because the operation is very similar to a smartphone.”

Azul, Correios joint venture gets the green light | Post&Parcel

Brazil’s top regulatory authority, Administrative Council for Economic (Cade) has approved, without restrictions, the creation of an integrated logistics joint venture (JV) between Brazil-based airline Azul Cargo Express and the national postal service Correios.

The antitrust body assessed that the operation does not increase the likelihood of closing the air cargo market, due to both companies’ small market share in the regional cargo segment. First announced in December 2017, the JV between Azul and Correios, was expected to commence operations during the first half of 2018, but was held up by CADE. The joint venture will leverage Azul’s passenger network to replace much of the road feeder transportation currently required for domestic mail transport in Brazil, which poses a number of security, and transit-duration issues.

The JV may also reduce Correios’ need for lengthy bidding processes to award airmail contracts, which calls into question what will become of Correios’ partnerships with other airlines that the company formerly worked with on a contract basis. Earlier in the approval process, airlines with a presence in the Brazilian cargo market, including LATAM and Gol challenged the establishment of the joint venture on grounds that it would give Azul a monopoly in the handle of postal volumes. Third-parties will have 15 days to appeal to CADE before the decision is made final.

In parallel with the jv, Azul began leasing two 737-400Fs from Vx Capital Partners earlier this year. Initially, the freighters are being deployed to serve the general cargo market, but will later play a role in the Correios JV.